We care about you.
This is our Privacy Policy

We take your privacy seriously.
This document lists the data we collect, what we do with it,
how we store it and whom we share it with, and what you can do to get it deleted.

This Policy applies to all products and services offered by TwentythreeML Technologies Pvt. Ltd, through www.turtlewig.com and its subdomains (also referred to as “us”, “company”, “TurtleWig”, “we” or “the website”). By using the website, with or without availing its services, the user (“you”) agree to the following terms of data collection.

Information We Collect, and Why
To ensure prime user experience we collect certain personal and non-personal information on different parts of our website through third party services, and their cookies and trackers. The kinds of data we collect, and its purpose of its collection is listed as follows:

Referrals (keywords searched, source URLs)
To know how you got to our website, helping us optimize for more relevant visitors.

Personal ID (full name, gravatar, email address)
To auto-fill your basic details in your user profile on our website, and keep you posted about updates via email.

Geographical Data (IP address, address, city, region, country, time zone)
To know what part of the world you are based in, and serve you more accurate and relevant content.

Device Details (device, OS, browser, screen resolution)
To track specific errors and help us ensure that all our pages are compatible and usable on most kinds of devices.

User Behaviour (pages seen, time spent, drop-offs)
To better understand how you use our website, what you are interested in, and to improve user experience accordingly.

Payment data
All payments on our website are done through the Razorpay payment gateway. Once a transaction is complete, we retain the payment ID, amount paid, and time of payment, and the last four digits of the recipient bank account number for record-keeping purposes.

Sharing of Information

Details from your profile, including your full name, picture, email address, and any concerned transaction details shall be visible to any other parties you transact with through our website.

Legal Obligations
Pursuant to valid requests from law enforcement and governmental bodies, we will also share any information with them that we may be obligated to.

Storage and Security
Our data is securely stored as per industry standards, on servers hosted by Firebase Services [legal] in India. We will retain data only till it is necessary for its stated purposes.

Third Party Services
To better manage various aspects of our services, we have integrated certain third party apps on our website. Many of these interface with your data as they help us collect and/or analyse it. These third-party services and their privacy policies are as follows:

Google Analytics
Used to track pages visited, and other similar user behaviour [Privacy Policy].

Used to facilitate online payments made over the website [www.razorpay.com].

Used to track errors generated by our users on our system [www.sentry.io].

Used to automate sending promotional emails and updates related to transactions [www.sendgrid.com].

Changes to the Policy
We reserve the right to update this policy from time to time. With each change, we shall notify all users by way of a banner on our website, or by an email, based on the significance of the changes. Continuing usage of the website will then imply acceptance of the new terms in the privacy policy.

Contact Us
If you want to access, review, correct, modify, or delete any of your data from our servers, or exercise any other data rights under the EU GDPR, or any other applicable law, or, have any other related requests or queries, feel free to contact our Data Protection Officer, Mr. Gautam Padiyar.

Mr. Gautam Padiyar
TwentyThreeML Technologies Pvt. Ltd.
‍+91 98867 54554